Refund policy

At Olivy we source a single-origin extra virgin olive oil, publish the lab report for every harvest, and bottle it to reach you fresh. Because it is a perishable food product, our policy is narrower than a general retailer's — and we would rather state its limits plainly than bury them.

There are two ways to get your money back. Each one is described in full below.

1. Damaged in transit

If your order arrives damaged, we replace it or refund it. Broken bottles, significant leaks, or packaging damaged badly enough to compromise the oil all qualify.

How to claim

Email hello@olivyusa.com with the subject line Damaged Order - [Your Order Number] within 3 business days of delivery, and include:

  • Your order number
  • A photo of the damaged product
  • A photo of the outer packaging showing the damage
  • A photo of the shipping label

What happens next

We review the photos and either ship a replacement at no cost or refund the damaged items in full to your original payment method, whichever you prefer. Refunds reach your statement in 5–10 business days, depending on your bank.

We usually will not ask you to ship anything back. If we do, we pay for it and send you a prepaid label. Please keep the damaged product and its packaging until the claim is closed.

2. Unopened bottles

If you change your mind and the bottle has not been opened, email hello@olivyusa.com within 3 days of delivery and we will refund it once it is back with us, in its original unopened condition. Return shipping is at your cost.

3. What we don't refund

Outside the two cases above, we do not accept returns or offer refunds or exchanges. Because the product is consumable and perishable, this includes:

  • Opened bottles, including on taste grounds
  • Product damaged after delivery
  • Orders placed incorrectly by the customer
  • Gift boxes and gift orders, except where damaged in transit under §1

4. Cancellations

Orders cannot be cancelled once they have entered fulfilment. If you need to cancel, email hello@olivyusa.com as soon as possible — if it hasn't shipped, we'll stop it. If it has, it can't be cancelled.

Subscriptions can be skipped, paused or cancelled at any time from your account, or by emailing us. There is no cancellation fee and no minimum number of deliveries.

5. Contact

Email: hello@olivyusa.com Phone: (945) 400-7384

We read everything that comes in and we answer it ourselves.