Refund policy
At Olivy we source a single-origin extra virgin olive oil, publish the lab report for every harvest, and bottle it to reach you fresh. Because it is a perishable food product, our policy is narrower than a general retailer's — and we would rather state its limits plainly than bury them.
There are three ways to get your money back. Each one is described in full below.
1. Damaged in transit
If your order arrives damaged, we replace it or refund it. Broken bottles, significant leaks, or packaging damaged badly enough to compromise the oil all qualify.
How to claim
Email hello@olivyusa.com with the subject line Damaged Order - [Your Order Number] within 3 business days of delivery, and include:
- Your order number
- A photo of the damaged product
- A photo of the outer packaging showing the damage
- A photo of the shipping label
What happens next
We review the photos and either ship a replacement at no cost or refund the damaged items in full to your original payment method, whichever you prefer. Refunds reach your statement in 5–10 business days, depending on your bank.
We usually will not ask you to ship anything back. If we do, we pay for it and send you a prepaid label. Please keep the damaged product and its packaging until the claim is closed.
2. Unopened bottles
If you change your mind and the bottle has not been opened, email hello@olivyusa.com within 3 days of delivery and we will refund it once it is back with us, in its original unopened condition. Return shipping is at your cost.
3. First Bottle Taste Refund
We publish the numbers because we think this oil is worth the money. If you open it and disagree, we would rather refund you than argue.
If you can't taste the difference, email hello@olivyusa.com within 30 days of delivery and we will refund your first bottle. No photographs, no forms, no explanation required beyond your order number.
You do not need to send the bottle back. It is a food product; we could not resell it, and making you pay to ship oil across the country to prove a point would be a strange way to treat someone who took our word for it. Keep it, cook with it, or pass it on.
The limits, stated up front:
| Who | First-time customers, on their first Olivy order |
| How often | Once per customer, household, and payment method — ever |
| Window | 30 days from delivery |
| What's refunded | The purchase price of one bottle, at the price you actually paid |
| What isn't | Shipping charges, and any bottles beyond the first on a multi-bottle order |
| Excluded | Gift boxes and gift orders — the person who chose it isn't the person tasting it |
If you're on a subscription: this refunds your first delivery. It does not cancel the subscription — you can skip, pause or cancel yourself in your account, or email us and we'll do it. If you want both, say so in the same email and we'll handle it in one go.
How to claim. Email hello@olivyusa.com with the subject line Taste Refund - [Your Order Number]. That is the whole process. We aim to reply within one business day, and refunds reach your statement in 5–10 business days.
4. What we don't refund
Outside the three cases above, we do not accept returns or offer refunds or exchanges. Because the product is consumable and perishable, this includes:
- Second and subsequent bottles, and any order after your first, on taste grounds
- Opened bottles outside the 30-day first-bottle window in §3
- Product damaged after delivery
- Orders placed incorrectly by the customer
- Gift boxes and gift orders, except where damaged in transit under §1
5. Cancellations
Orders cannot be cancelled once they have entered fulfilment. If you need to cancel, email hello@olivyusa.com as soon as possible — if it hasn't shipped, we'll stop it. If it has, §3 is still available to you.
Subscriptions can be skipped, paused or cancelled at any time from your account, or by emailing us. There is no cancellation fee and no minimum number of deliveries.
6. Contact
Email: hello@olivyusa.com Phone: (945) 400-7384
We read everything that comes in and we answer it ourselves.
