Shipping policy
At Olivy we ship one thing, extra virgin olive oil, and we pack it to arrive the way it left us. Here is how that works.
Where we ship
We ship to addresses within the United States only. We don't ship internationally.
When your order ships
Orders leave us within 1–2 business days (Monday to Friday, excluding US holidays). Orders placed on a weekend or holiday ship the next business day.
How long delivery takes
We ship with all major US carriers.
| Cost | Delivery after shipping | |
|---|---|---|
| Standard | $7.50 | 3–7 business days |
| Express | $10.00 | 3–4 business days |
Delivery times are the carrier's estimate, not something we can promise, and can run longer in bad weather or peak season.
What shipping costs
- Subscriptions (The Pantry Plan): shipping is free on every delivery.
- One-time orders: $7.50 standard or $10.00 express, chosen at checkout.
Tracking your order
When your order ships, we email you a tracking link. If it hasn't arrived within a day or two of the estimate, email us and we'll chase it.
Damaged on arrival
Olive oil travels in glass. If a bottle arrives broken or leaking, email hello@olivyusa.com within 3 business days of delivery with photos of the bottle, the box and the shipping label, and we'll send a replacement or refund it. The full terms are in our Refund Policy.
Lost or wrong address
If tracking shows your order delivered but you can't find it, check with neighbors and your building first, then email us. Please check your shipping address at checkout. If a package comes back to us because of an incorrect or incomplete address, we'll email you first to confirm the right address, then reship it with the new shipping charge paid by you.
Contact
Email: hello@olivyusa.com Phone: (945) 400-7384
